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Documentation & User Guides | FotoWare

Manually deleting a license when you cannot deactivate

Activation keys for FotoWare partners issued after June 2015 cannot be deactivated using the activation wizard. If you attempt to run the Windows or Mac activation wizard to return an activated product key, the process will fail. Because partner keys provide access to the entire FotoWare suite or products, the activation must always be deleted when a computer is "retired".

Tip: Although this topic discusses deactivation of partners keys, the below procedures can also be used to remove a customer's retail keys that cannot be deactivated because they have been replaced in a license fulfillment.

There are basically two ways to remove an activation when the activation wizard fails:

Deleting Trusted Storage

Deleting trusted storage is the quick and easy way to remove all FotoWare activations on the machine. 

Trusted storage files are stored in:
Windows: C:\ProgramData\FLEXNet 

Mac: /Library/Preferences/FLEXnet Publisher/FLEXnet 

The file you need to delete is typically called something like fotoware_xxxxx.tsf.data

Deleting the file will remove all valid activated keys on the system.

IMPORTANT: Other software vendors also use the FLEXNet activation scheme - including Adobe.

ONLY delete the fotoware .data file from this folder and leave all other files be. Deleting other files will break activation for other software on the computer.

Selectively removing a single activation

If several product keys have been activated on your system and you want to remove only the FotoWare partner key, you can do so by following the three steps below.

Step 1: Make a dump file to find the Fulfillment ID of the key in question:

Windows

Hit Windows-R to open the Windows Run dialog:

fwappactwiz -dump all

Save the file on your desktop and open it.

Mac OS

Open the Terminal (in the Utilities Folder - press Command-U to open it). Then type in the following command

"/Applications/FotoStation Pro.app/Contents/MacOS/FotoWare-Activation-Assistant" -dump all

Save the file on your desktop and open it.

Step 2: Find the correct Fulfillment ID

The dump file typically looks something like this:

----------------------------
ACTIVE
Type: PUBLISHER ACTIVATION
Product: FotoStation 7.0 (Pro / Windows)
Version: 7.0
Fulfillment ID: FW-FID-005358-BB4579-DBE621-E0DE41-C73C13-0C06BD
Expiry date: 31-Mar-2015
LICENSE FEATURE="FSJobRequests" VERSION="2015.03" OPTIONS="NONE" NOTICE="NONE R('FotoWare Internal Test and Demo')"
LICENSE FEATURE="FSEdit" VERSION="2015.03" OPTIONS="NONE" NOTICE="NONE R('FotoWare Internal Test and Demo')"
LICENSE FEATURE="FSActions" VERSION="2015.03" OPTIONS="NONE" NOTICE="NONE R('FotoWare Internal Test and Demo')"

In the example file above, the Fulfillment ID is seen on line 6, starting with FW-FID-

Step 3: Delete the activation using the Activation Wizard

Copy this string to the clipboard and run the activation wizard with the -delete parameter:

Windows
fwappactwiz -delete FW-FID-005358-BB4579-DBE621-E0DE41-C73C13-0C06BD
Mac OS
"/Applications/FotoStation Pro.app/Contents/MacOS/FotoWare-Activation-Assistant" -delete FW-FID-005358-BB4579-DBE621-E0DE41-C73C13-0C06BD