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Documentation & User Guides | FotoWare

A video or audio file fails to transcode correctly

 

Problem:

A video or audio file fails to transcode correctly. What can be done? 

Solution:

Users with Site administrator privileges have the possibility to attempt to re-transcode the original asset.

Re-transcoding a file in FotoWeb

Select the asset that should be re-transcoded in the grid and then choose the Re-Transcode option in the Action bar.

Re-transcode button in FotoWeb.png

Re-transcoding a file in FotoWeb Pro

Select the asset that should be re-transcoded in the grid and then open the Asset information panel (Keboard shortcut T). The click on the Re-Transcode button (cogwheels) at the bottom of the panel transcode the file again.

Re-transcode button in FotoWeb Pro.png

Tip: In FotoWeb Pro, the thumbnail updates automatically when transcoding of the asset completes.

What if the asset still fails to transcode?

  1. Check the list of supported formats for the audio and video transcoder.
  2. Try to play the video back in another application - such as VLC
  3. You may also contact FotoWare support and give them a sample of the file that fails to transcode to assist in troubleshooting.