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Documentation & User Guides | FotoWare

FotoWeb displays a 404 error when getting fonts or video files

Symptom

FotoWeb hosted on Internet Information Services 7 or 7.5 displays the following error message when requesting fonts or video files:

HTTP Error 404.3 - Not Found
The page you are requesting cannot be served because of the extension configuration. If the page is a script, add a handler. If the file should be downloaded, add a MIME map

This problem does NOT affect FotoWeb running on IIS 8

Cause

IIS 7 does not include support for all required HTML5 MIME types by default.

Solution

Add the missing MIME types to the IIS config using the IIS Manager:

  1. Open IIS Manager and and expand the Sites node. Then click on the website where FotoWeb is hosted.

  2. In the Features View, double-click MIME Types.

  3. In the Actions pane, click Add.

  4. In the Add MIME Type dialog box, enter a file name extension and the corresponding MIME type.
    The following values need to be added:
     

    File name extension MIME type
    .woff
    application/font-woff
     
    .woff2
    application/font-woff2

     
    .mp4
    video/mp4
    .mv4
    video/mv4
  5. Click OK.