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Documentation & User Guides | FotoWare

Shopping Cart - Placing orders

 

Adding assets to the cart

Make a selection of assets and click on the Add to Cart button on the action bar. The Shopping Cart symbol lights up and a notification tells you the number of assets that have been placed in the cart. Keep on placing items in the cart until you're ready to check out.

 

Assets have been added to shopping cart.png

Checking out your order

Click on the Shopping Cart symbol in the top menu to go to the checkout area. FotoWeb displays all the items in your shopping cart, and you may be required to fill in additional information about the order and choose from different image sizes based on what the system administrator has configured. You may also have to agree to the site's terms and conditions before you may place the order.

If you're not ready to proceed with the order but would like to keep the selected assets for later, you can create an album to store the selection and then proceed to order them at a later time.

To leave a comment with your order you can fill in the Comments field before submitting the order.

Shopping Cart Checkout.png

How do I remove an asset from the shopping cart?

To remove an item from the shopping cart, click on the X in the top right corner of the asset surround.

Can I change my order after it's been submitted?

Once an order has been placed, it cannot be revoked or modified. If you wish to make changes to an order that has been submitted, contact the system administrator.

What happens when my order is approved?

After an order has been placed, an administrator will review it and decide to approve or reject it. You can check the status of your pending orders by clicking on your profile icon in the top banner and choosing Order history.

When the order is approved, you will be notified by email, where a link will allow you to download the assets. You can also access the Order history page and click on any approved order to download the assets.

My order status is "Expired". What does that mean?

When approving an order, the administrator can set an expiry date. After the expiry date you will no longer be able to download the assets in the order. Contact your FotoWeb administrator if you believe this is in error.

My order was rejected. What can I do?

If the administrator rejects your order, he has stated the reason for rejection in the email you received. You can also find this information on the Order history page in FotoWeb. It may for example be that one of the original assets you ordered no longer exists and cannot be delivered. When this happens, the entire order has to be cancelled. In this case you can access the order through the Order history page and click on the Re-order button to create a new order containing the assets that are available. You can keep placing additional assets in the shopping cart and then check out that order when you are ready to proceed.

What do the different order statuses on the Order history page mean?

Pending - The order has been submitted and is waiting for administrator approval.

Created - The order has been submitted to a third-party system using a system integration. It has to be approved in the third-party system before the files can be delivered

Approved - The order has been approved, and assets can be downloaded.

Rejected - The order has been rejected. See the administrator's comments as to the reason why.

Expired - The order was approved some time ago and is past the expiry date that the administrator set when approving it. The files are no longer available for download. Please contact your FotoWeb administrator if you need access to these files.