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Documentation & User Guides | Fotoware

FotoStation is newer than my product key allows

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Overview

What to do if you have upgraded to a newer FotoStation version and receive an error message when starting it.

Problem

FotoStation displays an error message on startup:

 "This version of FotoStation is newer than your product key allows! 

The reason for this is probably that your warranty period has expired. Sign up for an SMA to be entitled to run the latest version.
If you already have signed an SMA, download your latest license key from the license center and complete the activation."

Cause

You have installed a new version of FotoStation for which your current product key is invalid.

Solution

If you do not have a valid agreement and your warranty has expired, you must use an older version of FotoStation for which your existing product key is valid.

Alternatively, you can contact your local Fotoware partner to purchase an agreement that allows you to run all the most recent versions.

If you have a valid agreement, you can obtain a new key on the Fotoware License Center:

  1. Go to http://www.fotoware.com/license-center/ and log in using your fotoware.com account information.
  2. Open the Maintenance Agreements link, select Fulfil, and follow the instructions. After completing the fulfillment process, your new product key is sent to your email address.