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Documentation & User Guides | FotoWare

FotoWare SaaS Maintenance Windows

​​​​​​​FotoWare SaaS tenants are routinely maintained and updated. The table below describes these maintenance windows, at which time your site may become unavailable.
  Critical patches Normal patches / Routine maintenance / Windows Updates Feature updates
Region Days Time Days Time Days Time
Europe West M,T,W,T,F,S,S 03:00 - 03:30 CET Sunday 03:00-05:00 CET Sunday 03:00-05:00 CET
US East Coast M,T,W,T,F,S,S 03:00 - 03:30 EST Sunday 03:00-05:00 EST Sunday 03:00-05:00 EST
Australia East M,T,W,T,F,S,S 03:00 - 03:30 AEDT Sunday 03:00-05:00 AEDT Sunday 03:00-05:00 AEDT
All time zones are without respect to daylight-savings time (DST). This means that, for example, in a country, state or region that observes DST, maintenance may be performed at 04:00 local time during DST (summer) and at 03:00 local time during standard time (winter).

 

Explanation of the types of updates

Critical Patches

Critical patches are patches that improve stability or security, and where not applying the patch will significantly reduce the experience of the system or potentially expose the servers to security risks. These patches are applied without prior warning.

Normal patches and Feature updates

Normal patches and routine maintenance are tasks necessary to keep the system running optimally and to enhance the experience of the system. They should not change the behavior of the system for a user, but may introduce new functionality that administrators can enable.
Feature updates are major changes to our services that may change the behavior of the system for users

FotoWare will issue notification of these patches retrospectively.