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Documentation & User Guides | FotoWare

Installing Connect

A complete step-by-step guide to install FotoWare Connect on your server.

Check this first

  1. Make sure the server meets the system requirements. For more information, see Connect system requirements.

  2. Configure your network to allow communications between the server and client.

  3. Install Connect on your server and configure it using Operations Center.

The details surrounding these steps are outlined below.

Configuring the server network settings

Connect is based on a folder monitoring system. Some of its features rely on TCP/IP communications on port 7000, which must be opened in the server's firewall.

The Operations Center can be used for monitoring server activity and to configure Connect's channels.

To make it easy for administrators and operators to access the Operations Center and the configuration panels for all installed server applications, we recommend that you enable single sign-on. This is achieved by using Internet Explorer as your web browser and adding the Operations Center server to your list of local intranet sites.

Also, as stated in the system requirements, Connect communicates with the FotoWare Log Server using UDP port 7000. You should therefore make sure that no other services on the server claim this port and interrupt the logging service. Microsoft's DNS server can typically interfere with this port since it can be configured to use an arbitrary port. Hence, if you are using Microsoft's DNS server, you should make sure that it has been explicitly set not to not allow connections on UDP port 7000.

Installing the Connect server software

Before installing or updating - Important!

If you are upgrading from a previous version, you must stop all FotoWare-related services on the server:

  • Stop all running FotoWare programs
  • Open the Start Menu, choose Administrative Tools and then choose Services.
  • Locate and stop all FotoWare services.
  • It is advisable to back up your existing configuration before performing the upgrade. If you're running on a virtual server, it is you can make a snapshot of the system to allow reverting if you run into problems that render your system unavailable after the upgrade. If the software runs on a physical server you can back up the server using your server's backup software.


Installing Connect

To install Connect, run the installer that you downloaded from the FotoWare website (

When starting the installer, you may be prompted that additional components are required. If possible, these will be downloaded directly from the FotoWare website before the installation continues. If the Operations Center has not been installed on the server, it too will be downloaded and installed.

FotoWare Connect install - Downloading required components

Next you will be presented with a welcome screen. Simply click on Next to proceed.

Installing FotoWare Connect

Make sure you understand and agree to the End-User License Agreement:

FotoWare Connect End User License Agreement during install

Next, the release notes are shown. They contain information about recent fixes and currently known issues in the version you are installing. 

Important: Make sure you read through the release notes. This is especially important if you're updating the version of Connect on your server, since the release notes will provide information about changes and fixes since the last release. 

Finally, click on Install to  install the software. When the installer finishes, you will be asked to activate your copy of Connect using the product key you received. Learn more about product activation in another topic.

What's next?

When Connect has been installed and activated, it is configured using the Operations Center.  You may want to learn more about the types of protocols that Connect supports

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