Skip to main content
Documentation & User Guides | Fotoware

A video or audio file fails to transcode correctly

  1. Last updated
  2. Save as PDF
Applies to:FotoWare 8.0 Feature Release 4

 

Problem

A video or audio file fails to transcode correctly. 

Solution

Users with the Re-transcode permission in an archive can attempt to re-transcode the original asset.

Re-transcoding a file in FotoWeb

Select the asset that should be re-transcoded in the grid, then choose the Re-Transcode option in the Action bar.

Re-transcode button in FotoWeb.png

Re-transcoding a file in FotoWeb Pro

Select the asset that should be re-transcoded in the grid and open the Asset information panel (Keyboard shortcut T). Select Re-Transcode (cogwheels) at the bottom of the panel to transcode the file again.

Re-transcode button in FotoWeb Pro.png

Tip: In FotoWeb Pro, the thumbnail updates automatically when transcoding of the asset completes.

What if the asset still fails to transcode?

  1. Check the list of supported formats for the audio and video transcoder.
  2. Try to play the video back in another application - such as VLC
  3. Contact Fotoware Support and give them a sample of the file that fails to transcode to assist in troubleshooting.