A video or audio file fails to transcode correctly.
Users with the Re-transcode permission in an archive can attempt to re-transcode the original asset.
Re-transcoding a file in FotoWeb
Select the asset that should be re-transcoded in the grid, then choose the Re-Transcode option in the Action bar.
Re-transcoding a file in FotoWeb Pro
Select the asset that should be re-transcoded in the grid and open the Asset information panel (Keboard shortcut T). Select Re-Transcode (cogwheels) at the bottom of the panel to transcode the file again.
Tip: In FotoWeb Pro, the thumbnail updates automatically when transcoding of the asset completes.