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Documentation & User Guides | FotoWare

Resetting your product key

How to reset your product key if you need to reactivate your FotoWare software.

Symptom

During software activation you may receive an error message saying that the maximum number of activations for the product key has been exceeded. This can happen for example if your computer has crashed or if you reinstalled the operating system without deactivating the FotoWare software first.

Solution

You need to reset your product key to allow another activation. You can reset the product key yourself right from the FotoWare Customer Portal:

Log in to the FotoWare Customer Portal (external link) and click on the Licenses link at the top of the screen to list all the available product keys on your account.

Click on the product whose key you would like to reset and then click on the blue icon next to the product key to reset it.

How to reset a product key on the FotoWare Customer Portal

A reset form will be shown where you state the reason for the key reset. A few seconds later a message will tell you that your key has been reset and you can reactivate the software.

License center - form to reset key.PNG

Note: FotoWare monitors the key reset service to prevent indiscriminate use. Attempting to release more than the licensed number or activations may lead to the key being blocked from further use.

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