Skip to main content
Documentation & User Guides | Fotoware

FotoStation is newer than my product key allows

  1. Last updated
  2. Save as PDF

Overview

What to do if you have upgraded to a newer FotoStation version and receive an error message when starting it.

Problem

FotoStation displays an error message on startup:

 "This version of FotoStation is newer than your product key allows!

 

If you have signed a subscription agreement, you need to activate the license key for the subscription. 

Cause

You have installed a new version of FotoStation, but your current product key is invalid.

Solution

If you have a perpetual license , you must use an older version of FotoStation for which your existing license key is valid.

Alternatively, you can contact your local Fotoware partner to purchase a subscription that allows you to run the most recent versions.

If you already have a valid subscription, you can access your license keys on the Licenses page in the Fotoware Customer Portal. 

  1. Go to http://www.fotoware.com/license-center/ and log in using your fotoware.com account information.
  2. Verify that the agreement has not expired and that the fulfillment status is Accepted. Then, open the Licenses page or go to https://licenses.fotoware.com/licenses to access the latest key to run the latest version of FotoStation.