How to create a FotoWeb debug log for troubleshooting
When contacting FotoWare support for help troubleshooting your DAM, you may be asked to attach a debug log to the support case. This topic explains how that is accomplished.
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Stop the FotoWeb service.
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Delete all current logs in C:\ProgramData\FotoWare\FotoWeb\Operations\Logs.
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Open the Operations Center, go to the FotoWeb tab and choose Configuration | Open. FotoWeb Server settings open in a separate tab.
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Now open the Service Options tab and choose the System Logging node.
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Under FotoWeb log service, choose Debug, and then click Save in the bottom right hand corner of the screen.
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Start the FotoWeb service.
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Repeat the steps in the FotoWeb UI that resulted in the faulty behavior. This will output information about the malfunction to the logs. It is also a good idea to make a note of the time, as this will make it easier to look up the relevant log entries.
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Stop the FotoWeb service.
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Zip all the debug logs in C:\ProgramData\FotoWare\FotoWeb\Operations\Logs and attach them to the support case.
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Turn off debug logging again (set it back to Information - the default value).
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Start the FotoWeb service to resume normal operation.