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Documentation & User Guides | Fotoware

How to create a FotoWeb debug log for troubleshooting

When contacting Fotoware support for help troubleshooting your DAM, you may be asked to attach a debug log to the support case. This topic explains how to create a debug log. 

  1. Stop the FotoWeb service.

  2. Delete all current logs in C:\ProgramData\FotoWare\FotoWeb\Operations\Logs.

  3. Open the FotoWeb Settings app and go to Settings > System logging.

  4. From the Application trace files drop-down list, select Debug


  1. Start the FotoWeb service.

  2. Repeat the steps in the FotoWeb UI that resulted in the faulty behavior.

  3. The following information is sent to the logs:

  • Windows event log - All log levels configured in settings and additional log metadata (key/value data in JSON format)
  • FWEvents.log - Only log levels Errors, Warnings and Information (and only if configured), and Tracing and Debug only if Enable Debug Logging is enabled in the Operations Center app.
  • Trace files - As configured in the FotoWeb settings app.
  1. It is also a good idea to note the time, as this makes it easier to look up the relevant log entries.

  2. Stop the FotoWeb service.

  3.  Zip all the debug logs in C:\ProgramData\FotoWare\FotoWeb\Operations\Logs and attach them to the support case.

  4. Turn off debug logging again (set it to Logging disabled).

  5. Start the FotoWeb service to resume normal operation.