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Troubleshooting the installation of the FotoWare Extension for Adobe InDesign

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How to troubleshoot if the FotoWeb Extension for Adobe InDesign fails to install.

The Fotoware Extension for InDesign can be enabled by users after they have installed the FotoWeb Desktop suite.  For more information, see Enabling the Fotoware plugins for Adobe Creative Cloud on your computer.

If following the steps outlined in the article above results in an error, the following steps can be taken to remedy the problem:

  1. Using Windows Explorer, go to C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB.
  2. Delete the ExMan.db file.
  3. Enable the FotoWeb Extension for Adobe InDesign as explained in Enabling the Fotoware plugins for Adobe Creative Cloud on your computer.