When you buy software from FotoWare you receive an email with the license information required to run the software.
To retrieve activation keys for the products purchased, you need to do the following:
- Create a user account on the FotoWare Customer Portal.
- Log in and tie the Agreement to the account.
- Fulfill the Agreement - This is the process in which you activate the agreement and receive your product keys by email.
If you do not have access to your email, you can also find your product keys directly in Licenses in the Customer Portal.
- Download the software from the Download Center in the Customer Portal.
See a short video that covers the entire registration process!
Locate and download your software
The Downloads area lists all the software you have licensed. Select a product name or category to list the available downloads in that category.
Note that the menu on your screen may not look exactly like the example below as your licenses determine which software you can download.
Select a product to display the available versions. Select the version you would like to download. You must accept the license agreement before the download can begin.
Tip: In the Information column the orange bubble icon opens up the release notes for the version in question, while the blue and white symbol displays the license agreement for the software.
Web installers vs. offline installers
The installers listed in the Hotfixes and Web installers sections will automatically download any required external components from the Internet. These are the preferred installers to use if your server has a working Internet connection.
However, if your server is on a closed network that does not provide access to the Internet, you may download installers from the Offline installers section. These installers contain all required components to perform an offline installation, and consequently are much larger in size. Offline installers are packed in ISO format and can be stored on a memory stick or other removable media and brought to the server for installation.