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Documentation & User Guides | FotoWare

Installing FotoWare in an offline environment

This article explains how to install FotoWare on a server that does not have a working internet connection.


The regular FotoWare software installers download additional required components from the Internet when run. We also supply offline installers on the Customer Portal where most of the required components are included for installation on servers without an Internet connection.

For the reasons described below, we recommend having the Windows Server installation media at hand.

Steps required to install FotoWare offline

  1. Download the required offline installers from the FotoWare Customer Portal (external link)
    Note: There is a chance that the most recent hotfixes are not available as offline installers. If that is the case, you can download and run the most recent offline installer first and then apply a hotfix after, when all key components have been installed on the server.
  2. Install FotoWare software using the offline installer packages (see below for remarks)
  3. Activate FotoWare software using offline activation (see below for details)

Automatic installation of .NET Framework 3.5 during FotoWeb installation

FotoWeb requires the .NET Framework 3.5, and the installer will add this component automatically using the Windows Server Manager. Depending on whether or not Server Manager can locate this component - it may try to obtain it from an available WSUS server, or try to access the Internet to download it - the installer may fail with this error message if the package cannot be located:

".NET Framework 3.5 installation error: 0x800F0906"

The Microsoft website outlines a number of possible solutions.

SQL error during installation of FotoWeb

When installing FotoWeb, you may receive an error related to the installation of the MSSQL package. If this happens, cancel the installation and restart the server. Then re-run the FotoWeb installer and choose to install the SQL server when prompted.

Offline activation of FotoWare software

When the software installation is complete you will need to activate the software. Since the server is offline you will need to perform an offline activation, for information on how to do so, see Performing an offline activation.