Resetting your product key

Symptom

During software activation, you may receive an error message saying that the maximum number of activations for the product key has been exceeded. This can happen, for example, if your computer crashes or if you reinstall the operating system without deactivating the FotoWare software first.

Solution

You need to reset your product key to allow another activation. You can reset the product key yourself in the FotoWare Customer Portal:

1. Log in to the FotoWare Customer Portal (external link) and select Licenses to list all the available product keys on your account.
2. Select the product whose key you would like to reset and then select the blue icon next to the product key to reset it.

3. A reset form opens where you state the reason for the key reset. A few seconds later a message appears informing you that your key has been reset and you can reactivate the software.

Note: FotoWare monitors the key reset service to prevent indiscriminate use. Attempting to release more than the licensed number or activations may lead to the key being blocked from further use.