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Documentation & User Guides | FotoWare

Backing up a FotoWare system

There are multiple levels at which the system can be backed up. If the FotoWeb server is virtualized, making a backup of the entire image is a simple solution.

Using backup software it is also possible to make a complete backup of a physical server and then roll back to a previous server state through a restore operation.

At a lower level, file based backup requires you to know which folders you need to back up in order to facilitate disaster recovery. That is the focus of this topic.

What needs backing up?


All the assets in the system need to be backed up. Often these will reside on a shared network volume, such as a SAN, and there will often be separate backup routines that handle safeguarding of the SAN data.

The XMP metadata that is stored with assets in a FotoWare system is either embedded in the actual files or travels with the files as "sidecars" - that way it is sufficient to back up the assets to also include any XMP metadata that has been added to the files.

Configuration files

The configuration files need to be restorable within a reasonable amount of time. Configurations tend to grow over time, so these files should be regularly backed up to make sure the most recent version of the configuration can be restored in a disaster recovery scenario.

Autogenerated data

Autogenerated data includes indexes, caches and audio/video proxies. Although these can be regenerated automatically, being able to include these in a restore operation will reduce the system of the extra processing required to regenerate these files and make the system perform its best quickly after completing the restore operation.

Backing up assets

We recommend using commercially available backup tool to back up assets.

In the context of the FotoWare system, all assets crawled and indexed by Index Manager need backing up. With a FotoWeb system, there will typically also be a global upload area that requires backing up. The default location for the upload area is C:\ProgramData\FotoWare\FotoWeb\Operations\Upload\[SITENAME]

Backing up configurations

FotoWare ProgramData

All FotoWare server applications store their configuration files in C:\ProgramData\FotoWare

We recommend making a backup copy of this folder using an external scheduled task.

FotoWeb site configuration(s)

The default path to the site configuration is C:\ProgramData\FotoWare\FotoWeb\Site Settings\[SITENAME]. Note that the location of the site home folder is configurable, so if you're unsure which folder has been chosen as the site's home folder, go to the FotoWeb site configuration in the Operations Center and check the site identification settings.

These files should be backed up to a safe location. With multiple sites on the server, make sure all sites are backed up.

Microsoft SQL and MongoDB databases

FotoWeb uses MongoDB and Microsoft SQL databases. Backing these up is not as plain as copying a number of files from a to b.

These databases can be configured to create automatic backups. The backed up files are by default stored in these locations to allow copying them to a safe location:

SQL server backup files: C:\ProgramData\FotoWare\FotoWeb\Site Settings\[SITENAME]\Backup

MongoDB backup files: C:\ProgramData\FotoWare\FotoWeb\Server Settings\Backup

Backing up autogenerated data (optional)

Autogenerated data, such as indexes, caches, audio and video proxy files, are files that can be re-generated after a restore operation, so they are not critical. However, because regenerating these files from scratch can be a time consuming operation and will put a performance penalty on the server while being generated, including these in the backup and restore routines is recommended if getting quickly back up and running is a priority.

Autogenerated data that can be backed up:

Audio and video proxy files (configurable location)

Default location: C:\ProgramData\FotoWare\FotoWeb\Operations\Proxies

Index Manager cache (configurable location)

Default location: C:\ProgramData\FotoWare\Index Manager\ImCache

FotoWeb cache (configurable location)

Default location: C:\ProgramData\FotoWare\FotoWeb\Operations\Cache\[sitename]

Index Manager's indexes

Check where the indexes are stored in the Index Manager configuration through the Operations Center.

Restoring the system from a backup

  • All data except databases can be copied back to their original location on the server.
  • To restore FotoWeb's Microsoft SQL database, use the FotoWeb Administration Console application, found on the Windows start screen:
    • Expand the Server node and right-click on the Site node.
    • Choose All tasks - Restore database
    • Enter the user name and password for the database, or use a trusted connection, then press OK.

Restoring the Mongo DB

Important: FotoWeb needs to be running before the Mongo restore operation can be started.

To restore the Mongo database, run the following command:

"C:\Program Files (x86)\FotoWare\FotoWeb 8.0\MongoDB\mongorestore.exe" --port 7200 PATH-TO-BACKUP-FILE

Tip: By default the MongoDB backup file (extension .bson) is stored at C:\ProgramData\FotoWare\FotoWeb\Server Settings\Backup