When you buy software from FotoWare you will receive an email with the license information required to run the software.
If the software was purchased with a one year Software Maintenance Agreement (SMA), you do not receive the actual product keys needed to activate the software. Instead you receive a confirmation of the maintenance agreement.
To get activation keys for the products covered by the SMA you need to do the following:
- Create a user account on the FotoWare Customer Portal
- Log in and tie the SMA to the account.
- Fulfill the Software Maintenance Agreement - This is the process in which you activate the agreement and receive your product keys by email.
- Download software from the Update Center.
After fulfilling the agreement you will also be able to retrieve product keys directly from the Licenses area on the FotoWare Customer Portal, should you not have access to your email.
See a short video that covers the entire registration process!
In the above steps you created an account and logged on to the FotoWare Customer Portal.
Now follow the link to Download updates shown in the screenshot below. You can also click on Downloads in the top banner.
Locate and download your software
The Download area lists all the software you have licensed. Click on a product name or category to list the available downloads in that category. Note that the menu on your screen may not look exactly like the screenshot, as your licenses will determine which software you can download.
After clicking on a product you will find a list of available versions. Click on the version you would like to download. You will have to accept the license agreement before the download begins.
Tip: In the Information column you find an orange bubble that opens up the release notes for the version in question, while the blue and white symbol displays the license agreement for the software.
Web installers vs offline installers
The installers that are listed in the Hotfixes and Web installers sections will automatically download any required external components from the Internet. These are the preferred installers to use if your server has a working Internet connection.
However, if your server is on a closed network that does not provide access to the Internet, you may download installers from the Offline installers section. These installers contain all required components to perform an offline installation, and consequently are much larger in size.Offline installers are packed in ISO format and can be stored on a memory stick or other removable media and brought to the server for installation.