Skip to main content
Documentation & User Guides | FotoWare

How to obtain your product keys

How do I fulfill my FotoWare license?

When you buy software from FotoWare you receive an invoice and an email with the license information. 

If the software was purchased with a one-year agreement, you do not receive the product keys needed to activate the software. Instead, you receive a confirmation of the agreement.

To obtain activation keys for the products covered by the agreement you need to do the following:

  • Create a user account on the FotoWare Customer Portal
  • Log in and tie the agreement to the account.
  • Fulfill the agreement - This is the process in which you activate the agreement and receive your product keys by email.
  • Download software from the Update Center.

When you have fulfilled the license, you receive an email with the activation keys. 

After fulfilling the agreement you can retrieve product keys directly from the Licenses area on the FotoWare Customer Portal if you do not have access to your email.

An agreement is renewed once a year, after which it is possible to fulfill the agreement through a process on the FotoWare Customer Portal.

What does fulfillment mean?

When you fulfill an agreement online, it means that you retrieve new product keys for all the products covered by the agreement. New product keys are required to run the latest releases of the software.

What are the implications of doing a fulfillment?

  • When you complete the fulfillment process, you will receive an email with all the licenses in the agreement and product keys to activate them.
  • Your old keys will become invalid, and you should throw away any archived copies of the old license information.
  • The software you are currently running will keep on running. However, should you need to repair or reactivate a license, you must use the new product keys that you received when you ran the fulfillment.
  • MSI deployment packages of FotoStation that use a volume key will need to be updated with the new product key.

How do I proceed with fulfillment?

Once you have read the above and understand the implications of running a fulfillment, log in to the FotoWare Customer Portal and go to the Agreements tab. Click the Fulfill link next to the agreement number. Follow the directions on the screen. After completing the process the product keys will be delivered to you by email, and you can find them in the Licenses area on the Customer Portal.

Step-by-step instructions

Follow the instructions below to register a license or an agreement and download software.

Create an account in the FotoWare Customer Portal

If you do not have an account in the FotoWare Customer Portal, see How to create an account in Customer Portal.

Fulfill the agreement

Now it's time to fulfill the agreement. The fulfillment process involves digitally signing the agreement, after which the product keys for the software covered by the agreement are sent to your email address.

Start by opening the Agreements area, as shown in the screenshot below.



Verify that the agreement lists the correct products, enter your name, and select Sign and complete. The product keys required to activate the software will be sent to your email address. After a few minutes, you can also find the new licenses under the Licenses link at the top of the page.


If you do not receive an email with the licenses within 10 minutes, check the email spam filter before contacting FotoWare.

All your licenses are kept in the logged-in area on the FotoWare Customer Portal. You can list them all by logging in and opening Licenses.

Select a license to display more information, including the product key required to activate the software.

Legacy licenses

Legacy licenses (FotoWare software prior to version 7.0) are not shown by default. Select Show legacy licenses to expand the list and display these licenses also.

Exporting license information to a CSV file

Select the Download all licenses as CSV link to export a comma-separated file containing all license information for download to the desktop. The table below shows the fields that are included. This can be used to keep track of which machines/users have been assigned to different product keys, for instance.

It can be practical to make an export of licenses directly after a fulfillment; even though licenses are delivered by email upon fulfillment, you may want to store the license information in another system as well.

License Product Product Key User Name Machine Name
1234-5678-9012 Index Manager 8.0 ABCDEF-123456-ABCDEF-123456-ABCDEF-123456    

Note: Remember that each agreement fulfillment generates a new set of product activation keys and renders the old set unusable, so with every yearly agreement renewal it will be necessary to export new product keys.

For more information about the implications of agreement renewal, see How fulfillment works.

Download software

Now it's time to download your software.

Tip: If you're already running FotoStation, you can use the Auto Update feature to automatically download and install the latest version.