Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  1. Fotoware Alto
    • 11.14 Schreckhorn
    • Terminology
    • Solutions
    • User Guide - Deutsch
    • User Guide - English
    • API Changelog
  2. Fotoware Veloz
    • Managing users and groups
    • Configuring archives
    • Configuring workflows
    • Configuring site behavior
    • Navigating and searching to find your assets
    • Working with your assets
    • Editing asset metadata
    • Uploading files
    • Version Control in Fotoware
    • Albums - Creating and sharing collections
    • Placing assets in a CMS
    • Working with the Fotoware Pro interface
    • Using the Fotoware plugins
    • Consent management
    • User guide to FotoWeb for iPad (Legacy)
    • Picture conferencing with FotoWeb Screens (Legacy)
    • What's what in Fotoware
    • GDPR
    • Fotoware Veloz releases
    • Activity Exports
    • Fotoware Example Workflows
  3. Fotostation
    • Getting started with Fotostation
    • Viewing, selecting and sorting files
    • Managing your assets with archives
    • Adding metadata to assets
    • Searching for assets
    • Working with your assets
    • Version Control in Fotostation
    • Automating tasks with Actions
    • Configuring metadata fields and editors
    • Configuring Fotostation
    • Configuring Fotostation for multi-user environments
    • Troubleshooting Fotostation
  4. Fotoware Flow
    • What is Flow?
    • Getting started
    • Flow dictionary
  5. Fotoware On-Premises
    • Getting started
    • Index Manager
    • FotoWeb
    • Color Factory
    • Connect
    • Operations Center Guide
  6. Integrations and APIs
    • The Fotoware API
    • Creating integrations using embeddable widgets
    • Authorizing applications using OAuth
    • Auto-tagging
    • FotoWeb Drag and Drop export
    • Integration using webhooks
    • Optimizely and Episerver plugin documentation
    • User Interface Integrations
  7. Fotoware Mobile
    • User guide for Fotoware Mobile for iPhone and Android
    • User guide to FotoWeb for iPad (Legacy)
    • User guide to FotoWeb for iPhone and Android (Legacy)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Support

Table of Contents

Changing global folders Note: Security settings and preservation of Macintosh resources
  • Home
  • Fotoware On-Premises
  • Color Factory
  • Color Factory Reference Guide (On-Premises)
  • Setting global server parameters (On-Premises)

Setting up global folders

03. March 2025

Elaine Foley

Table of Contents

Changing global folders Note: Security settings and preservation of Macintosh resources

Changing global folders

This is where you can configure the Base Image folder and folders for files that cause processing errors or are of an unknown format.

Upon first startup, a wizard will ask you to select a base image folder in which the folders assigned to each created channel are placed by default. If you want to change the base image folder or the global folders in which error files or unknown file types are placed, you may do so in Color Factory Settings by selecting Global Options in the console tree and opening the Global Folders tab.

Note: Even though Color Factory requires an image base folder, you can use any folder, even folders that are not located inside the base folder. In other words, the base folder is mainly a practical measure to keep channel inputs and outputs as organized as they can be, but you are not required to use it.

The Error Files Folder is the global folder in which files are put that can't be successfully processed. There may be various reasons for this, but most typically, the file is incomplete or corrupted.

Files placed in the Unknown Files Folder are of a format unknown to Color Factory and therefore cannot be processed.

Note: Security settings and preservation of Macintosh resources

When processing a file, Color Factory makes a copy of the input file in a temporary folder on the system drive. The file is then processed, after which it is moved to the channel's output folder. Consequently, the security attributes of the files eventually stored in the output folder are determined by the security settings of the temporary folder. If you would like greater control over the security attributes of your output files, the easiest solution is to configure separate temporary folders for each channel and set permissions on these folders individually.

Further, the temporary folder must be located on an NTFS volume to preserve Macintosh resource forks. If the temporary folder is on a regular FAT or FAT32 volume, any Macintosh file resources will be lost during processing in Color Factory.

global directories establishing folders

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Installing Index Manager
  • Enabling the Preview Agent and Archive Agent
  • Requirements for using the Archive Agent API
eco-lighthouse-miljøfyrtårn

Company

  • About us
  • Resellers
  • Careers
  • Contact us

Help & support

  • Support center
  • Consultancy
  • Tech partners
  • Fotostation
  • System status

Trust Center

  • Legal
  • Security
  • Sustainability & ESG

Locations

Fotoware AS (HQ)
Tollbugata 35
0157 OSLO
Norway
FotoWare Switzerland AG
Industriestrasse 25
5033 Buchs (AG)
Switzerland

Copyright 2025 Fotoware All rights reserved.

  • Terms of service
  • Privacy policy
  • Cookie policy

Knowledge Base Software powered by Helpjuice

Expand