Add assets to the cart

Select the assets you want to order, then click Add to Cart on the action bar. The Shopping Cart icon indicates that assets have been added, and a notification shows the number of assets in the cart.

You can continue adding assets until you're ready to place your order.

Review and place your order

Click the Shopping Cart icon in the top menu to review your order.

Depending on how the site is configured, you may need to provide additional information, select an image size, or accept the site's terms and conditions before placing the order.

To include a comment with your order, enter it in the Comments field before submitting the order.

If you're not ready to place the order, you can create an album to save the selected assets and return to them later.

Remove an asset from the shopping cart

To remove an asset from the shopping cart, click the X in the top-right corner of the asset.

Change a submitted order

After an order has been placed, it cannot be revoked or modified. If you need to make changes to a submitted order, contact your system administrator.

Track and download your order

After you place an order, an administrator reviews it and decides whether to approve or reject it.

To check the status of an order, click your profile icon in the top banner and select Order history.

When an order is approved, you receive an email with a link to download the assets. You can also open Order history and select an approved order to download its assets.

Expired orders

When approving an order, the administrator can set an expiry date. After this date, the assets in the order are no longer available for download. Contact your Fotoware administrator if you need access to the assets.

Rejected orders

If an administrator rejects your order, you can find the reason for the rejection in the email you receive and on the Order history page.

For example, an order may be rejected if one of the original assets is no longer available and cannot be delivered. In this case, the entire order must be canceled.

To create a new order containing the available assets, open the rejected order from Order history and click Re-order. You can then add other assets to the shopping cart before placing the new order.

Order statuses

The following statuses can appear in Order history:

• Pending – The order has been submitted and is waiting for administrator approval.
• Created – The order has been submitted to a third-party system using a system integration. It must be approved in the third-party system before the files can be delivered.
• Approved – The order has been approved, and the assets can be downloaded.
• Rejected – The order has been rejected. Check the administrator's comments for the reason.
• Expired – The order has passed the expiry date set by the administrator, and the files are no longer available for download. Contact your Fotoware administrator if you need access to the files.