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Documentation & User Guides | FotoWare

Repairing a broken license


License repair

FotoWare applications use a software activation licensing scheme. This implies that an installed license of a FotoWare application, whether a client or server product, must be activated on the computer running the application. The activation wizard used to activate your software creates a "fingerprint" of the hardware in your computer and sends this information to the FotoWare server, which returns a key based on the fingerprint it received.

Problems can arise if you add or remove hardware in your computer system since can change the hardware fingerprint of your computer and cause the activation wizard to believe your computer isn't activated.

The solution is to repair your license. The procedure for doing so differs slightly in Windows and Mac OS X.


Note: The FotoWare Application Activation Wizard has been superseded by the fwlicensetool for managing activations. For information on how to obtain this tool and use it to manage software activation from the command prompt, see Command line activation of FotoWare applications using fwlicensetool.

  1. Click on the Start menu and choose Run.
  2. Enter fwappactwiz –repair <your product code>

For example:

fwappactwiz –repair 123456789
  1. After processing, a dialog will confirm the operation and you can start.

Mac OS X:

If you're not used to entering commands in the Terminal, use this procedure. If you feel confident using the Terminal application, proceed to For experienced Terminal users.


With minimal use of the Terminal:

  1. Open the Utilities folder (Press Shift-Command-U) and start the Terminal application.
  2. Double-click the main hard drive icon in the Finder, then open the Applications folder.
  3. Right-click (or Ctrl-click if you use a single button mouse) the FotoStation program icon and choose Show package contents from the context menu.
  4. Open the Contents folder, then the MacOS folder.
  5. Drag the FotoWare-Activation-Assistant icon to the Terminal window and drop it there. The terminal fills in the path to the activation wizard.
  6. Click in the Terminal window to activate it and, at the end of the string type -repair <your product key>.

For example:

/Applications/ –repair 123456789


For experienced Terminal users:

  1. Open the Utilities folder (Press Shift-Command-U) and start the Terminal application.
  2. Type: cd /Applications/ and press Return.
  3. Type:  ./FotoWare-Activation-Assistant –repair <your product key> and press Return.

For example:

./FotoWare-Activation-Assistant –repair 123456789

If you still experience problems after trying to reactivate, contact FotoWare support.

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