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Documentation & User Guides | Fotoware

Troubleshooting: Activation fails with "Error 50040/0"

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Cause

This error code means that your license key is no longer valid. It has likely been replaced at some point by an agreement renewal.

Solution 

Log into your account here: https://licenses.fotoware.com/licenses. Your licenses are listed; select a license to display more information about it, including its license key.

If the key is the same as the key you are trying to activate, go to the Agreements tab to check the status of your agreement:

  • Accepted - the license keys are generated and available for use. 
  • Ready or Pending - you must wait for the automated process to generate the license key.
  • Failed - Contact Fotoware Support.

    fulfilllment_status_agreements.png

The license keys are delivered to the license owner associated with the agreement; this information is displayed on the Agreements tab.

For more information about the automated fulfillment of agreements, see Where can I access my license keys?