Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  1. Fotoware Alto
    • 11.14 Schreckhorn
    • Terminology
    • Solutions
    • User Guide - Deutsch
    • User Guide - English
    • API Changelog
  2. Fotoware Veloz
    • Managing users and groups
    • Configuring archives
    • Configuring workflows
    • Configuring site behavior
    • Navigating and searching to find your assets
    • Working with your assets
    • Editing asset metadata
    • Uploading files
    • Version Control in Fotoware
    • Albums - Creating and sharing collections
    • Placing assets in a CMS
    • Working with the Fotoware Pro interface
    • Using the Fotoware plugins
    • Consent management
    • User guide to FotoWeb for iPad (Legacy)
    • Picture conferencing with FotoWeb Screens (Legacy)
    • What's what in Fotoware
    • GDPR
    • Fotoware Veloz releases
    • Activity Exports
    • Fotoware Example Workflows
  3. Fotostation
    • Getting started with Fotostation
    • Viewing, selecting and sorting files
    • Managing your assets with archives
    • Adding metadata to assets
    • Searching for assets
    • Working with your assets
    • Version Control in Fotostation
    • Automating tasks with Actions
    • Configuring metadata fields and editors
    • Configuring Fotostation
    • Configuring Fotostation for multi-user environments
    • Troubleshooting Fotostation
  4. Fotoware Flow
    • What is Flow?
    • Getting started
    • Flow dictionary
  5. Fotoware On-Premises
    • Getting started
    • Index Manager
    • FotoWeb
    • Color Factory
    • Connect
    • Operations Center Guide
  6. Integrations and APIs
    • The Fotoware API
    • Creating integrations using embeddable widgets
    • Authorizing applications using OAuth
    • Auto-tagging
    • FotoWeb Drag and Drop export
    • Integration using webhooks
    • Optimizely and Episerver plugin documentation
    • User Interface Integrations
  7. Fotoware Mobile
    • User guide for Fotoware Mobile for iPhone and Android
    • User guide to FotoWeb for iPad (Legacy)
    • User guide to FotoWeb for iPhone and Android (Legacy)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Support

Table of Contents

FotoWeb Desktop detection - what users will see Which user permissions require FotoWeb Desktop? Command files when using Open / Edit / Crop functionality FotoWeb Desktop detection - technical details
  • Home
  • Fotoware On-Premises
  • FotoWeb
  • Deployment of FotoWeb Desktop plugins and extensions (On-Premises)

How FotoWeb detects whether FotoWeb Desktop is installed

Learn more about FotoWeb's mechanism to detect whether a client computer has FotoWeb Desktop installed.

29. April 2025

Elaine Foley

Table of Contents

FotoWeb Desktop detection - what users will see Which user permissions require FotoWeb Desktop? Command files when using Open / Edit / Crop functionality FotoWeb Desktop detection - technical details

FotoWeb Desktop detection - what users will see

When a user with access to FotoWeb Desktop logs in, they are asked to install FotoWeb Desktop if it has not been installed on the client computer. If the user chooses to ignore the message and not show it again, it will be hidden for the remainder of the session.

Which user permissions require FotoWeb Desktop?

If a user has any of the following archive permissions set, FotoWeb will ask the user to install the FotoWeb Desktop suite of utilities.

  • Upload
  • Edit
  • Crop
  • Open
  • Place
  • And/Or: The user has been permitted to upload to the global upload area (this permission is given at the group level)

Command files when using Open / Edit / Crop functionality

If a user has access to use Open, Edit, and/or Crop functionality, executing any of these operations will trigger a download of a command file. In Microsoft Edge, this file will be opened automatically. To run the operation in other browsers, users need to click on the downloaded fwc file.

When using browsers other than Microsoft Edge, it might be possible to always open files with the extension .fwc to avoid having to manually click it each time a FotoWeb Desktop command is executed.

FotoWeb Desktop detection - technical details

When a user logs in, the web browser queries the client computer on port number 7999. Assuming a valid version of FotoWeb Desktop is found, nothing more happens. If FotoWeb Desktop is not found, or if the version found is incompatible with the server version, the user will be prompted to install FotoWeb Desktop.

A user can choose to ignore this message, in which case the prompt will disappear for the remainder of the session.

detection method installation check

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Indexing PDF documents
  • Installing Index Manager
  • Business Rule Condition: Content Relation Items Changed Condition
eco-lighthouse-miljøfyrtårn

Company

  • About us
  • Resellers
  • Careers
  • Contact us

Help & support

  • Support center
  • Consultancy
  • Tech partners
  • Fotostation
  • System status

Trust Center

  • Legal
  • Security
  • Sustainability & ESG

Locations

Fotoware AS (HQ)
Tollbugata 35
0157 OSLO
Norway
FotoWare Switzerland AG
Industriestrasse 25
5033 Buchs (AG)
Switzerland

Copyright 2025 Fotoware All rights reserved.

  • Terms of service
  • Privacy policy
  • Cookie policy

Knowledge Base Software powered by Helpjuice

Expand