Troubleshooting: Activation fails with "Error 50040/0"
Cause
This error code means that your license key is no longer valid. It has likely been replaced at some point by an agreement renewal.
Solution
Log in to your account here: https://licenses.fotoware.com/licenses. Your licenses are listed; select a license to display more information, including its license key.
If the key is the same as the key you are trying to activate, go to the Agreements tab to check the status of your agreement:
- Accepted: the license keys have been generated and are available for use.
- Ready or Pending: - you must wait for the automated process to generate the license key.
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Failed: - Contact Fotoware Support.
The license keys are delivered to the license owner associated with the agreement; this information is displayed on the Agreements tab.
For more information about automated fulfillment agreements, see Where can I access my license keys?