Symptom

When logging in to FotoWeb with a user account that has a FotoWeb Pro user license, Internet Explorer displays only a blank page.

Cause

When accessing FotoWeb on an intranet, Internet Explorer defaults to Compatibility View for intranet sites, effectively impersonating Internet Explorer 7. FotoWeb Pro does not support Internet Explorer 7, and so the page won't load.

Solution

• Open the Settings menu in Internet Explorer and choose Compatibility View settings.
  
• In the Compatibility View Settings window, make sure that Display intranet sites in Compatibility View is unchecked.
  
• Select OK to save the changes, then reload the FotoWeb Pro page in your browser. It should now load just fine.

Tip: If you need to load certain sites on your intranet in compatibility view, you can simply add their URLs to the list above.