Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Troubleshooting FotoWeb (On-premises)
Tips and tricks for troubleshooting FotoWeb issues.
-
A video or audio file fails to transcode correctly
Applies to: FotoWare 8.0 Feature Release 4
01. September 2026 -
Cannot access camera roll in FotoWeb for iPhone or iPad
29. April 2025 -
Fotoware custom methods in HTTP requests
14. November 2025 -
How can I change the web server used by FotoWeb from Apache to IIS?
29. April 2025 -
How to tell which build version of FotoWeb runs on your server
29. April 2025 -
InDesign plugin does not remember the custom location for storing placed images
29. April 2025 -
Login to FotoWeb is slow when using Active Directory integration (Legacy)
29. April 2025 -
Metadata is not applied when uploading several files with the same name
29. April 2025 -
Sharing an album or using CMS export gives an error message
29. April 2025 -
System logging in Fotoware on-premises
29. April 2025 -
The metadata editor fails to load in FotoWeb Pro
19. November 2025 -
The upgrade wizard hangs endlessly at "Starting MongoDB"
29. April 2025 -
The upload web interface fails to load
29. April 2025 -
User cannot log in to FotoWeb
29. April 2025 -
Verifying FotoWeb account privileges
16. December 2025 -
When logging in with a FotoWeb Pro user license, all I see in Internet Explorer is a blank page (Legacy)
19. May 2026 -
Why is the transcoded video proxy file larger than the original?
29. April 2025 -
There's no sound when playing back .vob video files
18. June 2025