Table of Contents
A video or audio file fails to transcode correctly
Applies to: FotoWare 8.0 Feature Release 4
01. September 2026
Table of Contents
Problem
A video or audio file fails to transcode correctly.
Solution
Users with the Re-transcode permission in an archive can attempt to re-transcode the original asset.
Re-transcoding a file in FotoWeb
Select the asset that should be re-transcoded in the grid, then choose the Re-Transcode option in the Action bar.
Re-transcoding a file in FotoWeb Pro
Select the asset that should be re-transcoded in the grid and open the Asset information panel (Keyboard shortcut T). Select Re-Transcode (cogwheels) at the bottom of the panel to transcode the file again.
Tip
In FotoWeb Pro, the thumbnail updates automatically when the transcoding of the asset completes.
What if the asset still fails to transcode?
- Check the list of supported formats for the audio and video transcoder.
- Try to play the video back in another application - such as VLC
- Contact Fotoware Support and provide a sample file that fails to transcode to assist with troubleshooting.